Reacher.so Terms of Service
1. Agreement to These Terms
These Terms of Service ("Terms") are an agreement between you and Reacher.so ("Reacher," "we," "us," or "our"), located at 7660 Fay Ave #307, La Jolla, CA 92037. They govern your use of our website at reacher.so (the "Site") and our managed outreach services, client dashboard, inbox, and booking pages (the "Services"). By signing up for, paying for, or using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Site or Services.
Who can use Reacher. The Services are for businesses only, not consumers. You must be at least 18 years old and located in the United States. If you accept these Terms on behalf of a company, you confirm that you have authority to bind that company, and "you" means that company.
2. The Services
Reacher is a done-for-you business-to-business outreach service. Based on the ideal prospect you describe, we find businesses that fit, identify their owners or founders, write and send outreach emails on your behalf, use our system (including artificial intelligence) to respond to prospects and educate them about your offer, and give you a booking page and an inbox where you can watch conversations and reply by hand.
Every campaign is custom built for you. We decide how to find prospects, which prospects to contact, what tools and sending infrastructure to use, and how the emails are written and sent, taking your campaign preferences and requested copy changes into account. We may change, improve, or discontinue any part of the Services at any time.
Prospect data stays inside Reacher. You can view conversations and bookings in your inbox, but you cannot download or export prospect lists or prospect data.
3. Who We Work With
We accept clients at our sole discretion and may decline any application for any reason. We will not work with, and will terminate service to, any client that:
- Sells or promotes "get rich quick" offers of any kind, including business opportunities, income or earnings claims, trading or investing schemes promising returns, and similar offers
- Violates advertising laws or regulations, including the FTC Act, FTC guidance on endorsements and earnings claims, and the CAN-SPAM Act
- Breaks the law, or asks us to do anything unlawful, deceptive, or harmful
If we learn at any time that you fall into any of these categories, we may stop your campaigns and terminate service immediately, without a refund.
4. Your Responsibilities
You agree to:
- Give us accurate and complete information about your business, your offer, and your ideal prospects, and tell us promptly when anything changes
- Make sure every claim about your products, services, results, and pricing that you give us or approve is true and can be substantiated
- Provide a valid physical mailing address for your business to include in outreach emails, as the CAN-SPAM Act requires
- Honor every opt-out and unsubscribe request, and never contact a prospect who has opted out, including when you reply by hand from your inbox
- Comply with all laws that apply to your business, your offer, your sales process, and anything you send to prospects yourself
- Keep your login credentials confidential and tell us right away about any unauthorized use of your account
- Not copy, reverse engineer, resell, or try to extract data from the Services
You are solely responsible for your products, services, offers, sales conversations, and dealings with prospects, including everything that happens after a prospect books a call with you.
5. Google Calendar
Connecting Google Calendar is optional. If you connect it, you let Reacher read the busy times on your primary calendar, so your booking page hides times you are already busy. Reacher does not read the titles, guests, or details of your events. If you also turn on "Also add bookings to Google Calendar", Reacher adds each booked call to your primary calendar and removes it when the booking is cancelled. It changes no other event.
You can disconnect anytime in Settings, or remove Reacher from your Google account at myaccount.google.com/permissions. How we handle data from Google, including the Google API Services User Data Policy and its Limited Use requirements, is described in the Privacy Policy.
6. Zoom
Connecting Zoom is optional. If connected, Reacher reads your account identity, webinar details and registration questions. When enabled, it registers prospects after they agree to attend and uses Zoom notifications to confirm registration or attendance. You are responsible for permission to connect the account, the required Zoom license and your webinar settings. Reacher provides integration support at operations@reacher.so; Zoom provides its own service under its applicable terms.
You can disconnect in Settings, Connections, or remove Reacher through the Zoom App Marketplace. Disconnecting does not cancel existing Zoom registrations or delete historical campaign and conversation records. Our Privacy Policy explains Zoom data use, AI processing, retention and deletion requests. Its Zoom-specific provisions control if they conflict with general provisions in these Terms.
7. Fees and Payment
The Services are billed monthly, in advance, at the price shown when you sign up. Payments are processed by Stripe. By signing up, you authorize us to charge your payment method each month until you cancel. Your subscription renews automatically each month. Fees do not include taxes, which you are responsible for.
We may change our prices with at least 30 days' notice. The new price applies starting with your next billing period after the notice. If a payment fails, we may pause your campaigns until it is resolved.
8. No Refunds
All fees are non-refundable. We do not give refunds or credits for partial months, unused services, campaigns you pause, results you are unhappy with, or months in which you did not use the Services, except where the law requires otherwise.
9. Cancellation and Termination
By you. There is no long-term contract. You can cancel at any time by contacting us. Cancellation takes effect at the end of your current billing period, and you will not be charged again.
By us. We may suspend or terminate your access to the Services at any time, for any reason or no reason, effective immediately, including if you violate these Terms or fall into any category in Section 3.
What happens next. When service ends, we stop your campaigns and your access to the dashboard and inbox ends. Sections 4, 8, and 10 through 15 continue to apply after termination.
10. No Guarantee of Results
We do not guarantee any number of prospects, replies, meetings, sales, or any amount of revenue. Results depend on many things outside our control, including your offer, your pricing, your market, your reputation, and how you handle sales conversations.
Our job is to find the prospects you asked for, educate them on your offer, and get interested prospects to ask to talk with you. Closing the sale is your responsibility. If prospects book calls or ask for more information and do not buy, that is outside our control and is not a reason for a refund or any claim against us.
11. Ownership
Ours. Reacher owns the Site, the Services, and everything we use to provide them, including our software, systems, algorithms, prompts, processes, templates, prospect data, and sending infrastructure. These Terms do not give you any ownership of them.
Yours. You keep ownership of your business information, trademarks, and the material you give us. You grant us a license to use that information and material to provide the Services. If you choose to send us emails, call recordings, transcripts, or other material, you also grant us a license to use it to train and improve our system, as described in our Privacy Policy.
Feedback. If you give us suggestions or feedback, we may use them freely without any obligation to you.
12. Privacy
Our Privacy Policy explains how we collect, use, and share personal information, including information from Google. It is part of these Terms.
13. Disclaimers
THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT ALLOWED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not promise that the Services will be uninterrupted or error-free, that every email will be delivered or reach an inbox, that prospect information will be complete or accurate, or that AI-written messages will be free of mistakes.
14. Limitation of Liability
TO THE FULLEST EXTENT ALLOWED BY LAW:
- Reacher will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits, lost revenue, lost sales, lost data, or damage to reputation, arising out of or related to the Site, the Services, or these Terms, even if we were told such damages were possible.
- Reacher's total liability for all claims arising out of or related to the Site, the Services, or these Terms will not exceed the fees you paid us in the three months before the event that gave rise to the claim.
These limits apply to every legal theory, including contract, tort, negligence, and statute.
15. Indemnification
You agree to defend, indemnify, and hold harmless Reacher and its owners, officers, employees, and contractors from and against any claims, demands, lawsuits, regulatory actions, damages, fines, penalties, losses, and expenses, including reasonable attorneys' fees, arising out of or related to:
- Outreach sent on your behalf, including any claim by a prospect or email recipient that they were contacted, emailed, or otherwise harmed because of a campaign we ran for you
- Your products, services, offers, pricing, and the claims made about them
- Your sales conversations and dealings with prospects and customers
- Information or material you gave us
- Your violation of these Terms or of any law
This obligation does not apply to the extent a claim is caused by our gross negligence or willful misconduct. We may choose to control the defense of any claim, and you will cooperate with us. You may not settle a claim that affects us without our written consent.
16. Disputes
These Terms are governed by the laws of the State of California, without regard to its conflict of law rules. Any dispute arising out of or related to these Terms, the Site, or the Services will be brought only in the state or federal courts located in San Diego County, California, and you consent to their jurisdiction. Each party waives any right to bring or take part in a class action or representative proceeding against the other.
17. General Terms
- Changes to these Terms. We may update these Terms from time to time. We will change the effective date at the top and, for material changes, notify active clients by email. Continuing to use the Services after an update means you accept it.
- Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and Reacher about the Services and replace any earlier discussions or understandings.
- Severability. If any part of these Terms is found unenforceable, the rest stays in effect, and the unenforceable part will be enforced to the fullest extent allowed.
- No waiver. If we do not enforce a right, we have not waived it.
- Assignment. You may not transfer these Terms without our written consent. We may transfer them, including in a merger, acquisition, or sale of assets.
- Force majeure. We are not responsible for delays or failures caused by events outside our reasonable control, including outages of email providers, hosting providers, Google, or other third-party services.
- Independent parties. You and Reacher are independent contractors. Nothing in these Terms creates a partnership, joint venture, or employment relationship.
18. Contact
Reacher.so
7660 Fay Ave #307
La Jolla, CA 92037
United States
Email: privacy@reacher.so